Customer Service & Shipping
Do you ship to international locations? Currently we ship only within the United States. However, some of our online & international retail partners may ship to you. Please write to firstname.lastname@example.org for more information. What payment options does Kahina offer? We accept most leading credit cards. What shipping alternatives are available? Ground shipping in the US is available for $8.98 and free for all orders over $75. Orders are processed & shipped in 1-3 business days, typically within 48 hours. Expedited UPS shipping is available for a fee. What is your return policy? Your satisfaction is extremely important to us. If you are not happy with your Kahina Giving Beauty products for any reason, we will refund the cost of your purchase. Please contact us at email@example.com within 30 days of placing your order and, upon receipt of returned items, we will issue a refund. Will you ship to a PO box? What about an APO box? Our carrier is UPS, which will not ship to a PO or APO box. Please do not enter a PO box in your shipping information. Do you accept orders by phone? Yes. You can call us at 646.841.3468 during business hours Monday through Friday 10 AM – 5 PM (EST). Where is Kahina Giving Beauty located? Kahina Giving Beauty is based in New York and partners with argan businesses based in Morocco. Do you send free samples? We send free sample(s) with any purchase. Samples are limited to those we have in stock. If you do not receive a sample with your order, you’ve ordered every product for which a sample is available. We regrettably cannot send samples without an order. How does your loyalty program work? Points are automatically earned with your first registration to the site and any purchases made on the site. You'll receive 100 points just for registering for an account which can be used on your first order. After you pay, you'll automatically receive 1 point for every $1 spent on products. These points can be used for future orders. The details:
- 1 point = $0.05, so 100 points = $5.00
- There's a onetime reward of 100 points for registering for an account on the Kahina Giving Beauty website.
- You receive points for every dollar spent on product purchases (so no points awarded for money spent on shipping and taxes).
- If you use a discount code, or loyalty points, you'll receive points for every dollar spent, calculated after discount. If your order was $100, but you received $10 off (through discount codes or using points), you'll pay $90 and receive 90 points.
- If you have points, you can use either all of the points or none of the points available towards your order.
- See your points balance any time at your My Account page (must be logged in to view).